SECURE REMOTE CONTROL SOFTWARE FOR IT PROFESSIONALS

More than ever, business continuity and cost-effective IT-operations have become critical factors of success. The larger your IT network and the wider your geographical scope, the more you rely on measures to rapidly move IT expertise, when systems stop functioning - without having to move people. Designed to deal with unplanned events, the NetOp Remote Control provides a complete package for remote management of computers and networked devices as well as proactive maintenance of software and hardware inventory.

NetOp Remote Control 9.0 is the latest version of our remote control software. It’s designed specifically to meet the needs of corporate business, and is packed with numerous features to help IT professionals get the most out of remote control technology. The NetOp Remote Control software is typically used for remote network management, remote system administration and in helpdesk environments.

The most compelling events are the ones you never see

More than ever, business continuity and cost-effective IT-operations have become critical factors of success. The larger your IT network and the wider your geographical scope, the more you rely on measures to rapidly move IT expertise, when systems stop functioning – without having to move people. Designed to deal with unplanned events, NetOp Remote Control provides a complete package for remote management of computers and networked devices as well as proactive maintenance of software and hardware inventory.

NetOp Remote Control – Nothing comes remotely close! With the range of NetOp Remote Control software, remote access, control and management of your network has never been easier or more efficient.

NetOp Remote Control is the most comprehensive, effective and security-conscious way to maintain your IT operations. Designed to fit into all environments, NetOp Remote Control lets you access users running virtually any operating system, including Windows, Linux, Mac OS X and Solaris. Location isn’t terribly important either. The NetOp Remote Control software offers unrivalled connectivity, supporting all standard communication protocols. Finally, NetOp Remote Control is the ideal way to manage and administrate your servers. NetOp Remote Control contains a sweeping range of remote management tools, all available on one easy-to-use console.

None of this, of course, matters unless you can operate securely. With NetOp Remote Control you’re protected end-to-end by the most robust set of security measures available in any remote control software tool. It’s little wonder, then, that organizations that recognize their reliance on IT, recognize the benefits of NetOp Remote Control.

Security

In today’s high-risk IT environment it’s more essential than ever that remote computer access is restricted to authorized users only. The NetOp Remote Control software is built on the premise that people seeking remote access are intruders until proven otherwise. Any remote access request must fulfill numerous criteria, including authentication and authorization against a local or, better still, centralized authentication system such as Windows Domain, a Directory Service or a RSA SecurID server. The authorization roles also dictate what actions a Guest is permitted to perform remotely. It’s possible to centralize all authentication and authorization with the NetOp Security Server. Using multiple servers provides load-balancing and fault-tolerance which results in minimal downtime. NetOp Remote Control protects the traffic between the modules against eavesdropping by using 256-bit AES encryption. Intruder attacks can be traced by NetOp Remote Control’s extensive event logging, which stores data both locally and centrally.

Communications

Maintaining the effectiveness of your firewall while allowing efficient, secure remote access to your LAN via the Internet is a constant struggle. Without jeopardizing firewall security, the versatile communication layer in NetOp Gateway offers a single entry point from the Internet. The Gateway uses only one open TCP port, allowing up to 200 Guest users to simultaneously reach Hosts on the LAN behind the firewall. All traffic is end-to-end encrypted with 256-bit AES and fully authenticated, offering more than most VPN solutions, yet using a standard computer platform.

Remote management

Managing your network remotely can be cumbersome in Windows since administrative tools are spread out between applications, each with a different user interface. NetOp Remote Control’s Remote Management facility assembles many of these tools in one powerful, easy-to-use console. The Host user can keep working while the computer is being serviced. And Guest users can even collect detailed hardware and software inventory during a session. Remote management sessions also have the advantage of using less bandwidth than a full remote control session, since only management data, rather than screen data, is transmitted between the modules.

Cross-platform support

Since most large networks are a patchwork of PCs and platforms, your remote control tool needs to support multiple operating systems. NetOp Remote Control’s Guest and Host modules can connect across the majority of standard communication protocols and across different operating systems with remarkable forward and backward compatibility. Use the Guest and Host from Windows Server 2003, XP and 2000; Terminal Services including Citrix, NT 4.0, ME, 9x and CE; as well as from Linux and Solaris. In addition the Guest program also runs under ActiveX (e.g. in Internet Explorer). The Host can also be launched under Mac OS X, OS/2 and DOS.

Multi Guest session

The increasing complexity of many IT systems means it often takes more than one support-staff member to solve a particular problem. With NetOp Remote Control, multiple Guests can view the same remote desktop, and can even switch keyboard and mouse with each other during a session. Guests using Windows can also monitor whether fellow Guests are connected, what session types are active and who has the keyboard and mouse controls. The features ‘Suspend Connect’ and ‘Disconnect All’ allow the controlling Guest to obtain privacy during a session. Multi-Chat enables Guests without other means of communication to type messages in a shared, line-based chat dialog. This can also be utilized as a fully encrypted and authenticated multi-chat application.

NetOp Remote Control version 9.0 in general contains all functions and platforms support available in NetOp Remote Control version 8.0. Here below are the new features in headlines, grouped by function:

Security

Smart Card authentication - a Smart Card and a Smart Card reader at the Windows Guest is used in order for the Host to be able to authenticate the identity of the Guest user by communication with a Windows 2000/2003 Server with Microsoft CA installed or by communicating with a NetOp Security Server which in turn communicates with the CA.

Password - the maximum password length has been extended to 64 bytes.

Disconnect password - to prevent the Windows Guest user closing the session.
Switch to window mode password - prevents the Windows Guest user from leaving full screen mode.

Active Directory - computer support for new host object type for authorization in Security Server.

Confirm Access - new flexible options in the Windows Host to adjust Confirm Access.

Session Types

Video Chat - The Audio Chat session has been extended to allow a Windows Guest connecting to a Windows Host to use attached web cams to transmit own live video to the Host and receive the live video stream from the Host.

Monitor Mode - allows a Windows Guest to cycle between Hosts with a fixed interval for e.g. surveillance of desktop activity.

Enhancements

Snapshot - allows a Windows guest to save the current Host desktop image as a file.

Service Ticket - now supported in Windows Host for supplying a one-off ticket number to the helpdesk.

Scheduled cleanup - enables the Security Server to delete "Active Session" entries older than a predefined number of hours with balancing of the NetOp Log.

Phonebook files - are now saved in XML format in order to ease interaction with other applications.

Auto Take Control - makes it possible for a Guest user to quickly gain mouse and keyboard control from another Guest just by clicking the mouse or use the keyboard.

Automatic reconnect - enables the Windows Guest to attempt to reconnect to the Host in case of disconnect.

Connection attempts - the Windows Guest can control the number of retries used to connect.

Hide Guest icon - for use in third party products the Windows Guest application and notification area icon can be hidden.

Installation

Enhanced MSI support
One MSI package per module.
Optional setup program to install multiple modules and to install Windows Installer if not present.
Editor to create transform files for customized installation.
Supports Microsoft Active Directory deployment.
NetOp Deployment Utility now supports NetOp MSI file deployment.

NetOp Deployment Utility
Support for new predefined MSI/MST files.

Remote Control Guest module

• Operating systems - full Guest functionality for Windows Server 2003, XP, 2000, Terminal Services, NT 4.0, ME, 98 and 95. Remote control functionality available for Windows CE, Linux, Solaris and ActiveX (e.g. in Internet Explorer).
  
• Host connectivity – supports remote control of Hosts running Windows Server 2003, XP, 2000, Terminal Services, NT 4.0, NT 3.51, NT 3.1, ME, 98, 95, CE, 3.1x, Linux, Solaris, Mac OS X, DOS and OS/2 4.x-3.x.
  
• Remote Control – view Host desktop and command prompts in windowed or full-screen mode with full keyboard and mouse control including compensation for different keyboard layouts.
  
• File transfer – the powerful, interactive, split-screen File Manager offers drag-and-drop file transfer functionality with crash recovery, genuine delta transfer, synchronize, cloning and scripting features. The Local Mode feature let Guests work with local folders and files in both panes offline or during a session. For automated transfers NetOp Remote Control uses scripting and ActiveX.
  
• Multi Chat – communicate online with Guest and Host users in formatted, line based text mode.
  
• Audio Chat – communicate with Host users verbally.
  
• Remote Management – launch a powerful console from the Windows Guest and work without disturbing the Windows Host user: Manage Disk Drives, Event log, Task Manager, Registry, Services, Shared Folders, Inventory, Command Console and System Control.
  
• Run program – launch commands/applications on Host computers remotely.
  
• Execute command – log-off, shut down, restart or wake-on-LAN Host computers remotely.
  
• Send message – launch pop-up message boxes on Host computers remotely.
  
• Inventory – collect hardware and software inventory for asset management from Windows Hosts remotely.
  
• Session tools – Hotkeys, Send Ctrl-Alt-Del and Ctrl-Esc, Take control, Disconnect other Guests, Session recording, Remote print, Transfer clipboard, Marker mode, Lock Host keyboard and mouse, Blank Host display, Transfer Host sound all controlled from a floating toolbar with roll-up.
  
• Run Guest from removable media – run the Windows Guest on other computers without installation, for example from an USB flash key.
  
• Call multiple Hosts – link to multiple Hosts simultaneous from phonebook or command line, include session type, window position and size.
  
• Multiple phonebooks – store Host connection details in xml based hierarchical file/folder structure, with import/export function.
  
• Request Help – allows Hosts to search for Windows Guests that provide Help Services. Get sound alert and popup message notification at incoming requests. Define actions like Send Message and Run local program.
  
• Quick connect – connect to Hosts directly using IP address, DNS name, Directory Service name via LDAP or user name or via a browse list with NetOp or Windows networks.
  
• Flexible user interface – offers independent session windows, customizable layout and event based audio alerts.
  
• Maintenance password – password protect the Guest configuration.
  
• Kiosk mode - various new options makes NetOp even more suitable for running in terminals and kiosks accessible to the public e.g. disconnect password, automatic reconnect etc.
  

Remote Control Host module

• Operating systems – full Host functionality for Windows Server 2003, XP, 2000, Terminal Services, NT 4.0, ME, 98 and 95. Remote control, text chat and file transfer functionality available for Linux, Solaris, Mac OS X, OS/2. Remote control functionality also available for the DOS Host module.
  
• Multi-session – allow multiple Windows Guests to simultaneously have remote control, file transfer or chat sessions with one Windows Host. Pass keyboard and mouse control, disconnect all and suspend connect.
  
• Local NetOp authentication – shared password or individual Guest IDs and passwords.
  
• System authentication – use local system accounts and passwords.
  
• RSA SecureID - prompts the Guest user for a token password and pin code.
  
• Smart Card authentication - prompts the Guest user for authentication using Smart Card in order to access the Host.
  
• Centralized authentication – Windows Host can use Windows NT Domain, Active Directory and Directory Service. All Hosts can use Security Server.
  
• Security roles – authorize allowed Guest actions on Host by determining security role memberships. Security roles can be managed locally or centrally via the NetOp Security Server for all supported platforms except DOS.
  
• Confirm access – Hosts can allow or deny Guest access. Supported by all platforms.
  
• Session recording – Windows Host can save a session for later replay.
  
• Help request – Windows Hosts can request help from multiple Windows Guests using one-off Service Ticket or Help Service.
  
• Remote print – use printers remotely in both directions between Windows Guest and Windows Host.
  
• Disconnect Hotkey– allows the Windows Host to disconnect the Guest(s) by pressing a key.
  
• Stealth mode – it is possible to hide the fact that your computer is running a Host module.
  
• MAC/IP address check – Windows Host can filter access based on Guest's MAC or IP address.
  
• Action after disconnect – restart, log-off or lock computer after disconnecting from Windows Host.
  
• Notification – get a list view, audio sound or balloon tip alert when a Guest accesses the Windows Host.
  
• Maintenance password – password protect the Host configuration.
  

Gateway module

• Multi-protocol router – routes NetOp traffic between Internet, LAN, Dial-up and Terminal Services.
  
• Routing authentication – use local NetOp or Windows, centralized Windows NT Domain or Active Directory. Authentication is applied for incoming point-to-point connections.
  

Name Server module

• Centralized name management – registers Guest/Host names and resolves them into IP addresses.
  

Security Server module

• 
  Centralized security management – authentication and authorization checks against MS SQL, MS Access, Oracle and DB2 databases via ODBC.
  
• Fault-tolerant authentication and load balancing – supports multiple security servers.
  
• Easy maintenance of security configuration– security settings are changed from the Security Manager module.
  
• Native NetOp support – use NetOp Guest IDs and Host IDs including groups.
  
• Microsoft Windows NT Domain support – use Windows users and groups including synthetic computer groups.
  
• Microsoft Active Directory support – use Windows users and groups including nested groups.
  
• Directory Services support – use Directory Services users and groups.
  
• RSA SecurID support – use two-factor authentication with tokens.
  
• Triple-factor authentication – combine RSA SecurID with a NetOp shadow Guest ID and password.
  
• Smart Card authentication - use two-factor authentication with Smart Card.
  

Common (Windows Server 2003, XP, 2000, NT, 98, 95, ME)

• Communication – NetOp Remote Control supports all commonly used communication protocols including TCP, UDP, IPX, NetBIOS, Windows modem, CAPI, Dial-up networking, Serial or IrDA.
  
• Support for IPv6 – run TCP/IP communication with 128-bit addresses (only 2003, XP).
  
• Extensive event logging – log session activity and keep track of more than 100 different NetOp events. Log to a local file, the NetOp Security Server, Windows Event Log or to a SNMP enabled management console.
  
• Strong encryption – protect sessions with up to 256-bit AES encryption, 256-bit SHA HMACs integrity check and 2048-bits Diffie-Hellman key exchange.
  
• Web update – schedule automatic download and installation of new builds.
  
• Installation – NetOp Remote Control can be installed using Microsoft Windows Installer or InstallShield.
  
• Deployment utility – remotely installs and updates Host modules on Windows XP, 2000 and NT.
  
• Language versions – NetOp Remote Control and electronic literature is available in English, German, French, Spanish, Italian, Portuguese and Japanese. The user interface is available in Arabic, Chinese, Danish, Dutch, Hebrew, Korean and Swedish where the accompanying online help is in English.
  

Common (Linux, Solaris, Mac OS X, OS/2, DOS)

• Communication – all platforms support TCP and UDP. In addition Linux Host supports serial communication and OS/2 supports IPX, NetBIOS, CAPI, Serial or APPC. DOS only supports IPX, NetBIOS (also over TCP/IP).
  
• Installation – Linux can use Red Hat Packet Manager or zipped tar. Solaris uses zipped tar. Mac OS X uses Installer. OS/2 uses InstallShield. DOS is installed manually.
  
• Language versions – NetOp Remote Control and all accompanying electronic literature is available in English for the non-Windows platforms.